Frequently Asked Questions

Handmade & Availability

  • Yes. Every piece is handmade by me in Berlin. Small variations in shape, dimensions, colour, texture and surface are part of the process and make each piece unique. Even when I recreate a design, the result will never be an exact copy.

  • Of course! If you would like a closer look at a particular piece, just get in touch. I’m happy to send additional photos of the actual item so you can make an informed decision before purchasing.

  • Depending on the piece, certain variations may be possible. Please contact me with your wishes, and I’ll let you know what can be done.

Shipping & Delivery

  • I currently ship to destinations within the European Union.

  • Orders shipped within Germany are sent with Hermes. For destinations elsewhere in the EU, I use DHL.

  • Shipping costs are calculated individually based on the size of the parcel and the destination. I’ll confirm the exact amount before your order is finalised, and it will be included in your order confirmation or invoice.

  • Available pieces are usually dispatched within 3–5 working days after payment has been received and your delivery address has been confirmed. Delivery times after dispatch depend on the carrier and destination.

  • Yes. Your order is sent as an insured parcel with tracking. I’ll send you the tracking number once your parcel has been dispatched.

  • Yes! Free local pick-up is available by arrangement at my workshop in Berlin. Just let me know when enquiring about a piece, and we can arrange a suitable time.

Made to Order

  • Depending on the design and my current studio schedule, I may be able to make a new piece or a similar version for you. Please get in touch to discuss the possibilities.

  • Please allow approximately 6–8 weeks for made-to-order pieces or recreations. I’ll confirm the expected timeframe with you before your order is finalised. As each piece is made by hand, the finished result may vary slightly from the original.

Payment & Reservations

  • You can pay by PayPal or bank transfer. Payment is required in advance, before your order is shipped.

  • Yes. Available pieces can be reserved for 7 days while you arrange payment. If payment has not arrived within this period, the reservation may expire and the piece may become available to other customers again.

  • Once you have decided which piece you would like to purchase, I’ll confirm the product price and shipping costs with you before you commit to the order. Shipping costs depend on the parcel size and destination. You can also request a shipping estimate beforehand.

Returns & Right of Withdrawal

  • For online purchases, consumers generally have a statutory 14-day right of withdrawal from the day they receive the goods, subject to the applicable legal requirements and exceptions. Please refer to my Right of Withdrawal information for the full terms and instructions on how to exercise this right.

  • Handmade items are not automatically excluded from the right of withdrawal. An exception may apply to goods made to your specific requirements or clearly personalised for you. Whether an exception applies depends on the individual order and the legal requirements.

  • Please follow the instructions in my Right of Withdrawal information, which explains how to notify me and return your order. The applicable terms, including who bears the return shipping costs, are set out there.

  • Your statutory consumer rights remain unaffected by the right of withdrawal policy. If an item arrives damaged or has a defect, please contact me so we can clarify the issue and find an appropriate solution.

Damaged Parcels & Complaints

  • Please get in touch as soon as possible and include your order details, photos of the damaged piece, the packaging and the parcel, if available. If possible, keep the packaging until the matter has been clarified, as it may help with the carrier’s investigation.

  • I’ll review the information and get back to you to discuss the next steps. Reporting the damage promptly can help with the investigation, but it does not limit your statutory rights.

Still Have a Question?

If you can’t find the answer you’re looking for, feel free to contact me through the contact form. I’ll be happy to help.

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